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Contact Us

Member Contact Center

800.854.9846    (US)

 310.643.5400   (International)
6:00 a.m. - 6:00 p.m. PT, Monday - Friday
6:00 a.m. - 3:00 p.m. PT, Saturday

Mortgage:     800.854.4501             Pin reset: 877.315.3483
Commercial:  888.371.7501

Icon of a phone with a money symbol

Phone and Email


24-hour phone access
Available in English and Spanish


Login to Online Banking, select Member Support, then click Email to send a secure online message

General Mailing Address

Kinecta Federal Credit Union
P.O. Box 10003
Manhattan Beach, CA 90266

When mailing, please specify department.

Debit and ATM Card

24-hour activation and PIN changes: 877.315.3483

Lost or stolen card: lock card through online banking then call 800.854.9846

Extended warranty, price protection and purchase assurance questions: 800.622.7747

Credit Card Services

Available 24-hours a day, 7 days a week

US Domestic : 310.643.2106
Toll free / International: 877.881.6023
24-hour activation: 888.691.8661

Lost or stolen cards: lock card through online banking then call 877.881.6023

PIN Changes: 888.891.2435 - Call from phone listed on account

P.O. Box 60083
City of Industry, CA 91716

Mortgage Services

1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Phone: 877.896.8525
Fax: 847.574.7659

Auto & Vehicle Loans


Monday - Friday 7:00 am - 6:00 pm
Saturday 9:00am - 3:00pm

Loan Services - Consumer

P.O. Box 91210
City of Industry, CA 91715 

Attn: Loan Servicing CU77
2100 Park Place
El Segundo, CA 90245

Phone: 800.854.4501 option 3, option 2


Insurance Services

800.905.4466, option 2

Monday - Thursday 8:00 am - 6:00 pm
Friday 8:00 am - 5:00 pm
Saturday 9:00am - 2:00pm

Note: availability may be impacted on Federal holidays

Kinecta Federal Credit Union is a Federally chartered Credit Union regulated by the NCUA. To address concerns related to Kinecta, please contact the following:   
     National Credit Union Administration, Office of Consumer Protection (OCP)  
     Division of Consumer Compliance and Outreach (DCCO)
     1775 Duke Street, Alexandria, VA 22314