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Account Transition Information

Welcome, Former Xceed Members!

Get started today by reviewing important information and key dates for your personal and business account transition to Kinecta.

Please note this information is for former Xceed members only.

Frequently Asked Questions

Q: Am I getting new account numbers?
A: You will receive a letter very soon outlining your new account number and member number, if applicable. 

Q: What’s going to happen to my Direct Deposit?
A: If you have Direct Deposit today, deposits will continue into your new Kinecta account.

Q: Do I have to notify the merchants who take payments out of my account via ACH?
A: Your ACH payments will continue, uninterrupted, from your new Kinecta account.

Q: Can I still use my old checks?
A: Yes, we will continue to process checks with Xceed routing and account numbers.

Q: Will I have to set up my Bill Pay again?
A: Your Bill Pay transactions will automatically transfer to your new Kinecta account.

Q: I received two cards. What accounts are they linked to?
A: If you received two debit cards, a letter was sent to identify which card applies to which account.

Q: What should I do if I activated my new card, but it is not working?
A: Debit cards may be activated upon receipt, however, you will not be able to use them until 11/1. Credit cards may be activated and used beginning on 11/6.

Questions?

Contact your Xceed member service advisor or call 800.932.8222

Monday – Friday
6:00 a.m. – 6:00 p.m. PT
9:00 a.m. – 9:00 p.m. ET

Kinecta Routing #

322278073 – Use beginning November 1, 2021.

As of November 1, 2021, our Kinecta Member Contact Center will be available:

Monday – Friday 5 a.m. – 6 p.m. PT
Monday – Friday 8 a.m. – 9 p.m. ET
Saturdays 6 a.m. – 3 p.m. PT
Saturdays 9 a.m. – 6 p.m. ET

Contact the Kinecta member care center at 800.854.9846

Online & Mobile Banking Transition Guides

Key Transition Dates

Below are key dates to keep in mind from now until final transition day on November 1, 2021. 

Personal Banking Key Dates

Sunday, October 24
Access to online bill payments, PopMoney, and external funds transfers ends at 9 p.m. PT.

Monday, October 25
Last day for scheduled Online Banking external ACH transfers. 

Thursday, October 28
Last day for scheduled internal transfers. Online and mobile banking (including remote deposits) ends at 9 p.m. PT.

Friday, October 29
Xceed branches close at 3 p.m. PT.

Access to Xceed Call Center and Telephone Banking ends at 4 p.m. PT.

Saturday – Sunday, October 30 – 31
Xceed branches will be closed, and online access will not be available. Continue to use your Xceed debit and credit cards.

No access to online or mobile transactions during this time.

Monday, November 1
Branches open as Kinecta.

Online and mobile banking becomes available at kinecta.org at 6 a.m. PT.

Download and start using the highly rated Kinecta mobile app.*

Kinecta Personal mobile banking –  Apple app store
Kinecta Personal  mobile banking – Google Play app store 

*Following download of the Kinecta mobile banking app, be sure to delete the Xceed mobile banking app as it will no longer be usable.

Now you can begin enjoying the benefits of your new Kinecta accounts.

Business Banking Key Dates

Thursday, October 28
Xceed Business Online Banking services will be offline starting at 9 p.m. PT.

Friday, October 29
Xceed branches close at 3 p.m. PT.

Xceed Call Center and Telephone Banking end at 4 p.m. PT.

Saturday – Sunday, October 30 – 31
Xceed branches and online access will not be available.

Continue to use your Xceed debit cards for purchases and cash withdrawals.

Xceed bill payments scheduled for payment on October 30 – 31 will be paid on November 1.

Monday, November 1
Branches open as Kinecta.

Business Online Banking services resume at Kinecta at 6 a.m. PT.

Now you can begin enjoying the benefits of your new Kinecta accounts.

Additional Helpful Information